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Frequently Asked Questions
General
Which services incur additional charges?
The following services:
- Mid-season (July, long weekends, first fortnight of September): +€10 per person.
- High season (August and Easter): +€20 per person.
- Single room occupancy: +€25 per person (on request).
- Horse riding: +€10 per person.
- Change of gorge (from beginner to advanced): +€5 per person (on request).
- Optional photography service during the rafting trip.
Do the prices include tax?
Package prices are per person and include:
- VAT
- Accident insurance
- Third-party liability insurance
- Packages including accommodation do not include the tourist tax of €0.66 per person per night (for those aged 16 and over).
Do you organise trips?
At Rubber River, we can help you organise your next trip to the Pyrenees, whether it’s for school groups, networking events or other types of experiences. We tailor our services to your group’s needs to ensure the best possible planning and support throughout your stay. Contact us!
What is the cancellation policy?
Changes, cancellations and refunds:
- If the customer needs to change the date, they may retain the deposit for a new booking, provided they give advance notice.
- If the cancellation or change is made by the organisers, the full amount will be refunded.
- To be eligible for a refund, the booking must be cancelled at least 48 hours in advance.
- No refunds will be given in the event of a no-show or late arrival.
Activities
What are the requirements and conditions for these activities?
- Advance booking is essential. Once you have purchased the voucher online, please contact us on 973 620 220 or at rafting@rubber-river.com to arrange dates and times.
- You must be able to swim to take part in water activities (rafting, canyoning, kayaking, etc.).
- In the event of illness, you must notify us.
- We provide all technical equipment: wetsuit, helmet, life jacket, water shoes, etc. Except for canyoning, where you must bring your own footwear.
- The duration of the activities is approximate and may vary depending on weather conditions or the group.
- We recommend wearing swimming goggles if you wear glasses and are taking part in water activities.
- Activities are led by qualified professionals in Catalan, Spanish, French and English.
- Minors must carry a signed parental or guardian authorisation.
- People with medical conditions (e.g. diabetes) must notify us in advance.
- Transport included with the rafting trip (pick-up and return to the hotel).
When can the activities take place?
- The adventure activities season runs from 15 March to 12 October.
- Packages are available any day of the week, from Monday to Sunday.
- The management reserves the right to allocate dates and times subject to availability, and to change them for organisational or weather-related reasons.
Does it include access to the swimming pool?
The activities include access to our swimming pool on the day of the activity.
What should I bear in mind for the horse ride?
The horse riding excursion is available for children aged 4 and over, accompanied by an adult.
What equipment do you need for canyoning?
Canyoning requires:
- Sports shoes that can get wet.
- Swimwear, towel.
- Your own vehicle (the instructor will guide you to the starting point).
Including accommodation
What does the accommodation include?
The accommodation includes:
- Check-in: from 2 pm / Check-out: before 12 noon.
- Includes access to: swimming pool, gardens, terrace and gastrobar.
- Ample free parking is available.
Do they allow pets?
- One pet is allowed per room, subject to a supplement of €10 per day.
- Pets must be kept on a lead in communal areas and may not be left unattended.
- Service subject to availability and prior notice.
- Bookings can only be cancelled 48 hours or more in advance.